Responsible Gambling Policy

At Rembrandt we take responsible gambling seriously. Player safety and controlled play are a priority - we want gambling to stay a form of entertainment. This page explains the tools we provide, how you can manage your account activity, and where to get help if gambling stops being fun or starts to cause problems.

Player protection principles

We aim to protect vulnerable players by making safer-gambling tools easy to find and simple to use. We monitor accounts for unusual activity, enforce age limits, and apply verification checks where needed. Our team follows clear procedures when behaviour suggests a player may need extra support.

Activity-control tools

You can control your play directly from your account or by contacting support. Available controls include deposit limits, loss limits, session reminders, time-outs, and full self-exclusion. These tools are designed so you can step back whenever you choose.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending predictable. Limits take effect immediately and apply across all games. You can reduce limits at any time; increasing a limit may require a waiting period to prevent impulse changes.

Loss limits

Loss limits help cap how much you are willing to lose over a set period. Choose a daily, weekly or monthly loss threshold and we will prevent play that would exceed that amount.

Time limits and session reminders

Use session reminders and reality checks to track how long you play. You can set automatic pop-ups that tell you how long you’ve been online and how much you’ve spent. You can also set short breaks - for example 24 hours or 7 days - to cool off.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a chosen period. Options include short exclusions and longer terms such as six months, one year, or permanent exclusion. During exclusion we restrict access and close active sessions. To request self-exclusion, use the account settings or contact our support team.

Recognizing signs of problematic behaviour

Signs that gambling may be becoming a problem include chasing losses, hiding play from friends or family, borrowing money to play, neglecting work or personal responsibilities, or feeling anxious about gambling. If you notice these signs, consider using limits or self-exclusion and seek support.

Tips for maintaining control

Simple steps can help keep play under control: set firm deposit and time limits, avoid chasing losses, budget entertainment funds in advance, take regular breaks, and never gamble with money needed for bills or essentials.

Professional help and support organisations

If you need help, speak with a trusted health professional or reach out to support groups such as Gamblers Anonymous and your provincial or territorial problem gambling helpline. These services offer confidential advice and practical assistance. If you want to talk to us about account limits or self-exclusion, contact live chat or use the account support page and our team will assist you respectfully and promptly.