General Terms and Conditions

These Terms and Conditions set out the rules for using the online casino services operated under the name Rembrandt. They explain the relationship between us and our users, the responsibilities you accept when you open an account, and the standards of behaviour we require on the platform. By registering and using our site you agree to follow these terms and any related policies posted on the site.

Account responsibilities

Account holders are responsible for maintaining accurate and current information, protecting login details, and preventing unauthorised access. You must not share your account, credentials, or payment details with others. We may suspend or close accounts where there is evidence of fraud, attempted chargebacks, bonus abuse, collusion, or other breaches of these terms. If you suspect unauthorised access you must notify support promptly.

Eligibility requirements

To register you must meet the minimum age and residency requirements applicable in your jurisdiction. You confirm that you are legally permitted to use our services where you live. Only one account is permitted per person, household, or address unless explicitly authorised. We reserve the right to refuse registration or close accounts that do not meet eligibility rules.

Acceptable platform use

Users must not use the platform for illegal activity, to bypass geographical restrictions, or with automated tools such as bots. Using VPNs or other tools to conceal location or to gain an unfair advantage is prohibited. Attempts to manipulate games, collude with other players, or interfere with platform operations may lead to account limits, withholding of funds, and permanent suspension.

General bonus and promotion rules

Promotions, bonuses, and free spins are subject to specific terms published with each offer. General rules include eligibility restrictions, wagering requirements, game contribution percentages, and maximum bet limits while a bonus is active. Winnings from promotional offers may be withheld until any applicable wagering or verification checks are completed. We may change, suspend, or cancel promotions at any time where required to protect the integrity of the platform.

Deposits and withdrawals

Supported payment methods and accepted currencies are shown on our cashier page. Deposits are generally available immediately; withdrawals are subject to verification and fraud checks. Account verification may require government ID, proof of address, and proof of payment method. Withdrawal processing times and limits may vary by method and may be affected by regulatory or partner requirements. We may apply account limits, hold funds pending checks, or refuse transactions that do not meet our verification standards.

Dispute resolution

If you have a concern, contact customer support so we can review the issue. Provide any relevant documents and transaction details to help with the investigation. If we cannot resolve the matter directly, you may pursue other available remedies under applicable law. We aim to handle complaints professionally and to keep you informed about progress.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified by email. Continued use of the service after updates indicates acceptance of the revised terms. It is your responsibility to review the terms periodically and to stop using the service if you do not agree with any changes.