Rembrandt Casino Terms and Conditions
These Terms and Conditions set out the rules that apply when you use Rembrandt’s online casino services in Canada. They explain how we and our users interact, what we expect from account holders, and how we handle promotions, payments, and disputes. By registering or using the site you agree to comply with these terms and any additional rules displayed on the site.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. This includes your contact information, payment details, and any security credentials. Do not share your password or allow others to access your account. We may temporarily lock or suspend accounts where we suspect fraud, collusion, or misuse. If you notice unauthorised activity you must contact support promptly.
Eligibility requirements
To open and use an account you must meet the minimum age requirement in your province or territory and comply with local laws. We accept one account per person, household, and shared device unless otherwise authorised. Accounts created by minors or by users from restricted jurisdictions will be closed and any funds may be withheld pending verification.
Acceptable platform use
Use of the platform must be lawful and honest. Prohibited activities include account sharing, using VPNs to bypass geo-restrictions, bonus abuse, multiple-accounting to evade limits, and any action intended to manipulate games or payouts. We reserve the right to restrict features, confiscate bonus funds, or close accounts where unacceptable use is detected.
General bonus and promotion rules
All bonuses and promotions are subject to specific terms which are displayed with each offer. Typical rules cover minimum deposit, wagering contribution, maximum bet while a bonus is active, eligible games, and expiry periods. We require wagering to be met before withdrawals of bonus-derived funds. Abuse of promotions may lead to bonus cancellation and account action.
Deposits and withdrawals
We support a range of payment methods appropriate for Canadian players. Deposits are usually processed instantly; withdrawals are subject to account verification and may require identity, address, and payment method checks. Withdrawal limits and processing times can vary; larger or first-time withdrawals may take additional verification time. We do not control third-party fees applied by banks or payment providers.
Account verification and limits
We will request documents to verify identity and payment methods as part of our anti-money-laundering and security procedures. Verification must be completed before certain activity, including withdrawals. Players may set personal deposit and session limits from their account settings and we may also apply mandatory limits where appropriate for security or regulatory reasons.
Dispute resolution
If you have an issue with your account, a payment, or a game outcome, contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If a resolution cannot be reached directly, further steps will be advised on a case-by-case basis in line with the procedures published on the site.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be published on the site and, when appropriate, notified to active account holders. Continued use of the site after changes are posted constitutes acceptance of the updated terms. If you do not accept a change you should stop using your account and contact support.