Privacy and Data Policy

This Privacy Policy explains how Rembrandt collects, uses, stores and protects the personal information of players in Canada. We describe the types of information we gather when you open an account, play games, make payments or use our site, how we use that information, and the choices you have about your data. We aim to be clear about our practices and to help you manage your privacy preferences.

Types of data we collect

Personal data

When you register and verify an account we collect personal details such as your name, date of birth, email address, postal address and government ID for verification. We also collect payment details needed to process deposits and withdrawals, and any documents submitted for KYC (know-your-customer) checks.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers and location derived from your IP. We also record site activity such as pages visited, time on site and error logs to maintain and improve service performance.

Transactional and activity data

We keep records of deposits, withdrawals, bets, wins, losses, bonus balances and game history. We may also record communications with our support team and any account settings or responsible-gambling limits you set.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, detect and prevent fraud, and to meet legal and regulatory obligations. Transactional and activity data help us manage payments, resolve disputes and maintain accurate account balances. We may use aggregated, non-identifying data for analytics to improve the site and services.

Information sharing and third parties

We share personal information with service providers that support our operations, including payment processors, identity verification vendors, game and platform providers, analytics partners and fraud prevention services. We may also disclose information when required by law or to protect against fraud and abuse. All third parties are contractually required to protect your data and only use it for permitted purposes.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember your preferences, keep you logged in, provide personalised content, and measure site performance. You can manage cookie preferences through your browser settings or the cookie controls available on the site. Blocking certain cookies may affect site functionality.

Data protection practices

We protect information using industry-standard technical and organisational measures such as encryption for data in transit, access controls, secure storage and staff training. We maintain processes to investigate and respond to security incidents. While we work to safeguard data, no system is completely secure and we encourage you to use strong, unique passwords and protect your account credentials.

User rights: access, correction and deletion

You can request access to the personal information we hold about you, ask for corrections, or request deletion of your account. Certain information may be retained as required for legal, compliance, dispute resolution or fraud prevention purposes. To make a request, contact our support team through your account interface or the support section on the site. We will respond within a reasonable time and inform you of any limitations on your request.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted indicates acceptance of the updated policy.