Privacy and Data Policy
This Privacy Policy explains how Rembrandt collects, uses and protects the personal and technical information we receive from users in Canada. We take privacy seriously and provide this page to describe the categories of data we process, how we use it to operate accounts and payments, and the controls you have over your information.
Types of data we collect
Personal data
When you register an account or contact support we collect personal details such as your name, date of birth, email address, phone number and postal address. We also collect identity documents when required for verification, and payment details used for deposits and withdrawals.
Technical data
We collect device and connection information including IP address, browser type, device identifiers, operating system and language settings. We log user activity on the site, including pages visited, games played and session timestamps to support security and service delivery.
Transactional data
Transactional records include deposit and withdrawal history, bet and play history, bonus activity, and any communications about payments. This data is necessary to process transactions, detect fraud and comply with verification requirements.
How we use your information
We use collected data to create and manage your account, process deposits and withdrawals, verify identity, provide customer support and improve our services. Data is also used to detect and prevent fraud, comply with legal obligations, and send service-related notices. We do not use personal data for unrelated purposes without consent.
Data protection practices
We store information on secure systems and use standard technical and organisational measures to protect data from unauthorised access, alteration or disclosure. Access to personal data is restricted to employees and service providers who need it to perform their duties. Where third parties process data on our behalf we require reasonable security safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain sessions and analyse site usage. Some cookies are essential for account login and payments, while others are used to improve site performance and tailor content. You can manage cookie settings in your browser, though disabling cookies may affect functionality.
User rights
Canadian users have the right to access, correct or request deletion of their personal information to the extent permitted by applicable law. You can also object to processing or request restrictions where eligible. To exercise these rights, contact us using the details below. We will respond within a reasonable time and provide guidance on any required verification steps.
Access, correction and deletion
To access or update your account information sign in and use your profile settings, or contact support. For deletion requests we will assess the request against legal and operational obligations that may require retention of certain records for compliance or dispute resolution.
Information sharing and third parties
We may share information with payment processors, identity verification vendors, fraud prevention services and other service providers who perform functions on our behalf. We may also disclose data when required by law or to protect the security of our users. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Significant changes will be posted on this page and, where appropriate, communicated by email or site notice. For questions or requests contact [email protected].