Contact Us
Need help? Rembrandt support is ready to assist with account questions, deposits and withdrawals, technical issues, or general feedback. Contact our team via live chat, email or phone for quick help. Our support staff can guide you through registration, KYC documents, bonus queries and responsible gambling tools, and will escalate account issues to payments or VIP teams when needed. Use the in-site help centre for quick answers and FAQs. Support is available in English across Canadian hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; expected response under 1 hour) |
| General enquiries | [email protected] (general enquiries; response within 24 hours) |
| Affiliate enquiries | [email protected] (affiliate onboarding; account manager) |
| Phone | +1 416 523 8791 (voice support; SMS not monitored) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require explanations or supporting documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing complete information up front helps us avoid delays and handle your request faster.
Send us a message
Name <label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required placeholder="you@domain" style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0b6efd;color:#fff;border:none;padding:10px 14px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple issues are often resolved in the first reply. More complex cases that require verification or third-party checks may take longer depending on their nature. If you need an update, contact live chat or email support for a status check.
Feedback
We’d love to hear from you. Send feedback, suggestions or ideas to help improve our site. Every message is reviewed carefully by our team and used to shape updates to features, promotions and overall user experience. To get in touch, email [email protected] or use the feedback form; your input helps us make the site more useful and enjoyable for Canadian players.