Responsible Gambling Policy
At Rembrandt we take responsible gambling seriously. We want your time with us to be safe and under your control, so we provide clear tools and guidance to help you manage play. If you ever feel your gambling is causing stress or affecting daily life, please use the controls below or reach out for support.
Player protection principles
We promote safer play by making limits and support easy to access, protecting vulnerable players, and responding promptly when concern is raised. Our focus is on prevention, early intervention, and giving you practical options to control your activity without judgement.
Activity-control tools
Deposit limits
You can set daily, weekly, or monthly deposit limits from your account settings. Limits take effect immediately and are intended to help you stick to a budget. If you need help setting or lowering a limit, contact our support team via the Help section.
Loss limits and bet limits
Loss limits allow you to cap how much you can lose over a chosen period. We also enforce maximum bet rules while a bonus is active. These controls are designed to reduce the risk of chasing losses.
Time limits and reality checks
Use session time-outs and reality‑check reminders to keep track of how long you play. You can enable periodic pop-ups that show session length and spending, or set automatic short breaks to pause activity.
Account breaks and self-exclusion
If you need a break, choose a temporary account suspension for 24 hours, 7 days, or longer. For more serious steps, self-exclusion options let you lock your account for months or years. Self-exclusion is a firm measure: during the chosen period you will not be able to log in or place wagers.
Recognizing problem behaviour
- Spending more than planned or borrowing to gamble
- Difficulty stopping or frequent attempts to recoup losses
- Neglecting work, family, or essential bills because of gambling
- Feeling anxious, restless, or secretive about play
Practical tips to stay in control
Set realistic deposit and time limits before you start. Treat gambling as a form of entertainment, not a way to earn money. Take regular breaks, avoid gambling when stressed or tired, and never chase losses. Keep payment details secure and consider removing saved card details if that helps.
Professional help and support organisations
If gambling is causing harm, contact your provincial problem gambling helpline or Gamblers Anonymous for confidential support. You can also speak with a healthcare provider or community support service for treatment options. If you feel you are at immediate risk, contact local emergency services. For help activating account controls or for questions about our tools, visit the Help section or use live chat for quick assistance.